Customer Service Specialist

YOUR JOB WILL BE TO:

■ Respond to requests, queries from the online shop customers, assistance via phone, e-mail, chat

■ Handling of returns and complaints from the customers

■ Processing challenging requests and notifications

■ Cooperation with external stakeholders (e.g. shipping and logistics, payment systems)

■ Support for all delivery matters received from the online shop customers

■ Analysis, support and monitoring of the customer service processes, support of the foreign markets

WE ARE LOOKING FOR A PERSON WHO:

■ Has experience in customer service and Call Center

■ Is characterized by high interpersonal and communication skills

■ Is resistant to stress

■ Is characterized by precision and detail orientation

■ Is well familiar using the computer (including MS Office) very good knowledge is mandatory